Refund Policy

Refund Policy

At Buckle Up Property Services, we take pride in providing high-quality cleaning and maintenance services. Customer satisfaction is very important to us. If you are not completely satisfied with our service, please review our refund policy below:

1. Service Guarantee
If you are unhappy with the cleaning service provided, please contact us within 24 hours of the service.

We will offer a free re-cleaning of the areas of concern within 72 hours.

If you are still dissatisfied after the re-clean, a partial or full refund may be issued at the discretion of management.

2. Eligibility for Refunds
Refund requests must be made in writing (email) within 24 hours after the service.

Refunds will not be issued for complaints made after 24 hours.

The customer must allow us the opportunity to correct any issues before a refund is considered.

3. Non-Refundable Situations
If areas were inaccessible or if unsafe conditions prevented proper cleaning.

If the customer was not available to grant access at the scheduled time, resulting in a missed service.

If specific cleaning tasks were not included in the originally agreed service list.

Power not being provided to the property

4. Payment Disputes
If a refund is requested through a payment dispute (e.g., a credit card chargeback) without first contacting us, we reserve the right to contest the dispute and provide evidence of service delivery.

5. Refund Processing
Approved refunds will be processed back to the original payment method within 5–10 business days.